MerchantBridge Advisors
Payment Processing for U.S. Clinics & Telehealth Providers
MerchantBridge Advisors helps licensed clinics and telehealth businesses, primarily in the United States, explore merchant account and payment processing options. We review the services offered, business structure and patient payment flow to identify potential partners for further review.
Free review. No MerchantBridge review or referral fee.
Start with the service and payment flow
A clinic collecting for an appointment, a telehealth business collecting recurring fees and a separate product seller may have different payment requirements. Tell us which entity charges the customer, what that charge covers and when the service is delivered. Do not submit patient information or medical records.
- Business type, website and operating locations.
- Services offered and relevant business or professional licensing.
- One-time appointments, ongoing services or recurring billing.
- Cancellation, refund and customer-support arrangements.
Review the operational requirements before an introduction
Describe your current checkout, booking platform and payment gateway, along with monthly volume and ticket sizes. Any platform integration or specialty requirement needs confirmation with the proposed partner. MerchantBridge does not promise specific integrations, treatment-category approvals or state-by-state coverage.
- Current or projected volume, with forecasts clearly identified.
- Online, telephone and other card-not-present payment flows.
- Customer geography and where services are provided.
- Payment methods, settlement needs and processing history.
Clinical services are not RUO product sales
Patient-care services and research-use-only product sales require distinct descriptions and review. A clinical payment inquiry should not be labeled as research sales. If the business also sells products, explain that activity separately, including the charging entity and fulfillment arrangements.
- Describe actual services and products without combining unrelated categories.
- Do not include patient data in the inquiry or upload workflow.
- Ask about non-U.S. operations individually; additional country coverage is not assumed.
- Payment partners determine eligibility, approval and account terms.
Additional processing questions
- Do you work with telehealth businesses as well as clinics?
- Yes. MerchantBridge can review licensed clinic and telehealth businesses, primarily in the U.S., for potential payment partner introductions. Specific services and locations remain subject to partner review.
- Can you confirm acceptance for a specific treatment or product?
- Not without reviewing the business and confirming partner requirements. Support for clinics and telehealth does not imply acceptance of every treatment, prescription, pharmacy model or product.
- Do you need patient records?
- No. Do not send patient records, diagnoses or other sensitive patient information. The processing inquiry concerns the business model, payment requirements and operating details.
Related guidance
- High-risk CNP merchant accounts
- How the processing review works
- Merchant insights and industry developments
MerchantBridge is a payments advisory and referral business, not a processor or acquiring bank. Payment partners determine approval, pricing and account terms. We do not provide legal, medical or regulatory advice.
Free review
Find out what payment path may work for your business.
Share the basics and MerchantBridge will review your category, current payment issue, and possible next steps. There is no MerchantBridge fee for the review.